PrivacyPolicy
Your privacy is important to us. Learn how we collect, use, and protect your personal information.
Last updated: December 2024
Introduction
Loads of Savings ("we," "our," or "us") operates as a marketplace connecting consumers with utility service providers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website LoadsofSavings.com.
Important: As a marketplace, products, services, and billing are handled by respective service providers under their standard terms. We do not guarantee any services and act solely as an intermediary platform.
Information We Collect
Personal Information
- Contact information (name, email address, phone number)
- Address and postcode for service availability checks
- Current utility provider information
- Usage patterns and preferences
Technical Information
- IP address and browser information
- Device type and operating system
- Website usage analytics and cookies
- Referral sources and page interactions
How We Use Your Information
Service Provision
- Compare available deals in your area
- Connect you with service providers
- Send contract expiry reminders
- Provide customer support
Communication
- Send service updates and notifications
- Marketing communications (with consent)
- Important policy or service changes
- Respond to inquiries and feedback
Information Sharing
Service Provider Partners
When you choose to switch to a service provider through our platform, we share necessary information with that provider to facilitate the switch. Each provider operates under their own privacy policy and terms of service.
We may also share information:
- With your explicit consent
- To comply with legal obligations
- To protect our rights and safety
- In connection with business transfers
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Technical Measures
- • SSL encryption for data transmission
- • Secure data storage systems
- • Regular security audits
- • Access controls and authentication
Organizational Measures
- • Staff training on data protection
- • Limited access on need-to-know basis
- • Regular policy reviews
- • Incident response procedures
Your Rights
Under UK data protection law, you have several rights regarding your personal information:
- Access: Request copies of your personal data
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your data
- Portability: Request transfer of your data
- Objection: Object to processing of your data
- Restriction: Request restriction of processing
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Data Protection Officer: For specific data protection queries, you can also contact our Data Protection Officer at dpo@loadsofsavings.com